Ateris Collaboration Hub (ACH) is a proprietary solution developed by ATERIS for organizations that want to manage their processes in a modern, integrated, and operational way. It is a platform that takes business management to the next level—from static process mapping to active use in the company’s daily operations.

Unlike traditional approaches, where process mapping ends with the creation of diagrams and documentation, ACH enables their practical use in operational practice. Processes and related objects—such as roles, systems, resources, and data—become the basis for implementing and managing key areas of activity, such as business continuity, risk, audits, and GDPR compliance. This allows the organization to not only better understand its internal mechanisms, but also manage them more effectively.

ACH offers a set of functional modules that address the key needs of organizations:

Home page / fixed layout

The ACH system home page serves as a central management panel and provides access to key information. It allows users to view log reports from all modules, providing quick insight into operational data.

A log of requests, including model requests, is available, allowing users to actively participate in the development and maintenance of the system. A list of tasks to be performed is also visible, facilitating the management of current tasks.

The home page offers navigation to favorite objects, speeding up access to the most frequently used resources. An integrated internal mailbox allows you to receive messages that are simultaneously sent as emails, ensuring consistency of communication. The whole thing is complemented by a system search engine that allows you to quickly find data and objects in the system.

The Business Continuity Management (BCM) module within ACH enables a comprehensive approach to ensuring the uninterrupted functioning of an organization. It includes a Business Impact Analysis (BIA) that identifies key processes and their impact on operations. On this basis, a matrix of critical processes is created, which forms the foundation for the development of business continuity plans (BCP). The module also supports the testing of plans, allowing them to be verified and improved, and enables the delegation of tasks, so that the implementation of emergency measures is clear and responsibilities are well distributed.

The Risk Management module in ACH enables a comprehensive approach to process and business risks (BI) as well as development opportunities. Users can identify and assess risk levels, assign control mechanisms to them, define mitigation tasks, and develop response plans. The system supports both periodic risk reviews and ad hoc activities, enabling dynamic responses to changing conditions. In addition, it is possible to monitor risk indicators (KRIs), record incidents that have materialized, and create and manage risk matrices, ensuring full transparency and control over risk in the organization.

GDPR (Personal Data Protection). The module supports organizations in managing compliance with GDPR regulations. It allows you to record access to personal data, determine who, when, and to what extent has access to specific data. It also enables you to launch formal access approval processes and conduct analytics in accordance with legal requirements. Thanks to the centralization of information, the organization gains full transparency and the ability to quickly respond to information obligations towards regulators and data subjects.

Process module – this module is used for comprehensive management of process documentation within the organization. It allows you to view process models from external tools, such as ARIS, along with all their links and assignments, which helps maintain consistency and transparency of process maps.

Built-in model approval workflows (for both new and updated versions) support quality control and compliance with applicable standards. Users can submit changes to models thanks to integration with the request log, which facilitates their updating and development.

The module also offers model version review and comparison, enabling process evolution analysis. In addition, it allows you to manage catalog and model permissions, as well as create a list of favorite models for quick access and navigation.

The Audits module in ACH supports comprehensive management of the audit process in an organization. It enables the creation of planned audit and control programs, as well as the implementation of ad hoc audits and area (functional) controls, also based on ISO requirements. The system allows you to conduct internal and cross-audits, as well as record cases of abuse. Each audit can result in the generation of a report, the recording of non-conformities and observations, and the implementation of post-audit actions. In addition, the module allows you to collect feedback through post-audit surveys, which supports the evaluation of the effectiveness of the entire process.

Information security – This module is used to manage access to information and its classification. It allows documents and data to be marked as confidential, secret, restricted, or public, in accordance with internal information security policies. Users can also define data sharing approval processes – who can view or edit what, and under what conditions. The module supports organizations in maintaining a high level of information security and minimizing the risks associated with unauthorized access.

Helpdesk – A module designed to handle error reports in IT applications and hardware. It allows users to quickly report problems, track their status, and communicate with the support team. The system has a built-in SLA (Service Level Agreement) mechanism that allows you to control the timeliness of responses and problem resolution. This helps to ensure continuity of user work and effective IT support.

The CRM module in ACH supports the organization in managing customer relations and sales. It allows you to register contractors along with a complete history of cooperation and related persons. The system allows you to create a revenue plan, which supports the planning and control of sales targets. Users can add sales topics and record specific sales events, which allows them to track the progress and effectiveness of sales activities. The module ensures transparency of sales processes and facilitates data-driven decision making.

Document module – This module enables organizations to manage documentation efficiently in an organized and controlled manner. Users can create a document repository in the form of a tree structure, which allows for logical grouping of files. The system supports document version management, allowing for differentiation between draft, published, and archived versions. Thanks to the permission management function, access to directories and individual documents can be precisely controlled. Documents in formats supported by the browser, such as PDF or JPG, can be viewed directly in the system. In addition, folder structure reports with content are available, as well as reports on users’ familiarity with documents.

Administration (optional) – The ACH administration module provides full control over the functioning of the system and its users. It enables user management, including manual addition or integration with LDAP. Administrators can define permission groups with assigned scopes of activity and assign users to appropriate roles. The system allows you to monitor changes in users and configure substitutions in case of absence.

There is a system announcement feature that displays announcements on the home page, as well as dictionary management, i.e., lists linked to specific objects, with the option to edit them. The module also allows you to monitor events in the system, such as user activity logs, and configure email messages, including their content and recipients.

Thanks to the email system, the administrator has access to all sent messages and communications. In addition, it is possible to monitor access, i.e., detect unwanted attempts to access objects. The system also supports reminder management and preview of existing workflow instances, which facilitates ongoing control over running processes.

Task module – This module is used to manage the execution of tasks from all system modules, which allows for centralization and streamlining of user work. It enables monitoring of task completion status, providing a complete picture of the degree of fulfillment of responsibilities within the organization.

In the event of delays, the system allows tasks to be escalated through automatic messages, which supports timely action and facilitates the supervision of critical tasks. In addition, users can generate reports in XLS and PDF formats, enabling quick creation of summaries and analyses of completed and outstanding tasks.